HOTEL DEVELOPMENT & MANAGEMENT

Our Service Process is universally applied to Guests and Team Members and includes a warm welcome, the compliance with and anticipation of guests’ needs, and a fond farewell * We assist each other with grace and dignity, stepping out of our primary duties to effectively provide service to our guests * Take ownership of and pride in all areas of the Hotel.  Ensure every area is organized, clean, and well-maintained.  Pay attention to your work area and how you present yourself.  Take the initiative to show professionalism and pride in your work.  Perception is everything.  You can make a guest's experience of the Hotel memorable and lasting by your level of professionalism and attention to detail * If you think our property would benefit from doing something new or different, suggest a new idea and be part of the implementation.  Your voice, feedback, and contributions are important.  Take pride in your role to elevate yourself and the Hotel to the next level * Read, understand, and anticipate your guest's needs.  If a guest looks like they require extra help, make yourself fully available and respond appropriately.  Do what needs to be done to make the guest feel enormously important, seen, and cared for * Be positive both inside and outside the workplace. It is our responsibility to create a great environment and reputation for our hotel and each other.